Frequently Asked
Questions

The easiest way is to book a free 30-minute discovery call on Calendly. Alternatively, fill out the contact form on our Contact page and we'll reach out within 24 hours to schedule a call.

The free 30-minute intake call is a relaxed conversation about your business — your goals, current marketing, target customers, and biggest challenges. There's no prep required. We use it to shape a tailored monthly scope and recommendation. You'll receive a tailored proposal within 48 hours.

There are no automatic setup fees. Any onboarding or implementation work is discussed transparently as part of your custom monthly scope before work begins.

Most clients see measurable improvements in online visibility and engagement within the first 60–90 days. Paid ad campaigns (Google Ads) typically show results faster — often within the first 2–4 weeks of launch.

All Sparkplug engagements are month-to-month with no long-term commitment. You can cancel with 30 days' written notice and no cancellation fee.

Absolutely. Every Sparkplug engagement is tailored after your intake call and can evolve as your business, season, and priorities change. We discuss any adjustment before the next billing period.

Your scope may include social media, SEO, content, email marketing, Google Business Profile management, paid advertising, websites, reporting, or other marketing support. The starting points on our Sparkplug page are examples — we tailor the final mix of work after your intake call.

Yes — every Sparkplug engagement is customized. Pricing is a starting point rather than an off-the-shelf menu. Book an intake call, tell us about your goals and industry, and we’ll shape the right monthly scope for you.

No. We handle all content creation — social posts, emails, blog articles, and ad copy — based on your brand voice and the information you share during onboarding. You're welcome to review and approve before anything goes live.

Yes. We can set up an approval workflow where you review and sign off on content before it goes live. Many clients prefer a 'set and forget' approach after the first few months once they trust our voice — but the choice is always yours.

During onboarding we ask for examples of content you like, your brand guidelines (if you have them), and we spend time on your existing website and social profiles. Within a few weeks, most clients say our content sounds like them.

Yes — through our sister service Websites in an Hour (websitesinanhour.com), we build professional, conversion-focused websites for small businesses. Whether you need a Shopify store, a service business site, or a custom landing page, we can help. websitesinanhour.com

Yes. Lite website edits are included in the Lite, Medium, and Pro Sparkplug packages. For larger development work, we can quote separately or refer you to Websites in an Hour. Websites in an Hour

We primarily build on Shopify (e-commerce), WordPress, and custom HTML/CSS for service businesses. All sites are mobile-first, SEO-optimised, and built to convert. Learn more at websitesinanhour.com. websitesinanhour.com

We track the metrics that matter to your business — website traffic, lead volume, ad ROI, social engagement, and review count. Every package includes a monthly performance report.

All packages include a monthly performance report covering key metrics across your active channels. Pro clients also receive a quarterly strategy review call.

Yes — visit our Client Success page to see real results from businesses we've worked with, including revenue impact, ad ROI, and growth timelines.